Terms & Conditions

Privacy Policy

The privacy policy lists the privacy practices adopted by the Daily Product Website. Please read the following to learn about the type of information that we collect from you and how we utilize the information. If you have any queries regarding our privacy policy, please feel free to contact us.

1. Information Collected and their Usage:

a) The website collects primarily two kinds of information: Personally Identifiable Information and Non-Personally Identifiable Information. The personally identifiable information is the information collected when the user creates an account on the website or performs activities like ordering any product or service from us or our partners, posting a review, submitting a content or review on the forums, entering a contest sponsored by us or our partners, filling out a survey, requesting information about our services, applying for a job, posting a video, submitting an affiliate agreement, signing up for special offers from third parties through the website. These activities are collectively known as the Identification Activities. When you engage in these activities, we may ask you to provide certain personal information about yourself. These involve information about the first name, last name, mailing address, telephone number, date of birth etc. In addition to these, some activities may also require other information like credit card details, expiration details, authentication code or the like. Some of the information that we need are mandatory while the other is voluntary, depending on the kind of activity that is being carried out.

b) The Non-Personally Identifiable information does not identify a specific end user. This type of information includes the URL of the website that you visited before visiting the Daily Product website. It also includes the URL that you visited after leaving our website, the type of browser you are using as well as your IP (internet Protocol) address. We get this information with the use of tools like cookies, web beacons or pixel tags. This information is utilized in troubleshooting, administering the website, gathering demographic information, analyzing trends, complying with applicable law, and cooperating with law enforcement activities. This information is shared with our authorized third party service providers and advertisers to measure the effectiveness of the online advertising.

c) When the referral program is used or the product is bought for a friend, we ask you for the details of your friend like name and email id. This information is stored in our system for the sole purpose of sending the product to your friend or for gauging the success of the referral program. If your friend wished to remove his or her name from our contact list, he or she may send an e-mail to us requesting the same.

2. Disclosing Personally Identifiable information:

We, at Daily Product website, will not share, rent, sell or trade any personally identifiable information given by you except in certain circumstances as listed below:

a) Sharing with the Daily Product Website Merchants: We provide information to our merchants who have offered products on our website for the purpose of aiding redemption. The personally identifiable information is shared with the Daily Product website merchants only, when the customer engages in a personally identifiable activity. We do not take responsibility for any actions of the daily product website merchants.

b) Sharing it to authorized third party service providers: We may share the personally identifiable information with the third party service providers. These providers may use this information for sending administrative and promotional emails. This information is utilized for fulfilling orders, deliver packages, send postal or email, administer contests or sweepstakes, remove repetitive information on customer lists, analyze data, provide marketing assistance, provide search results and links, process credit card payments, operate the Website, troubleshoot, and provide customer service. In order to accomplish our administrative tasks, we may share this information to our service providers.

c) Remarketing Information: We may share the information with a third party for remarketing purpose. Third party vendors like Google use the cookies to serve ads based on user's prior visits to our site. One can opt out of Google's cookie usage by visiting the Google advertising opt-out page. The information will be used only for remarketing purpose and won't be used for any other purpose.

d) Business Transfer: When there is a merger or acquisition of our company by any other, the successor company would acquire all the information that we maintain.

e) Protection of Users and Others: We reserve the right to disclose your personally identifiable information to comply with a judicial proceeding, court order or legal process, for the security of the website, its users and others.

3. Disclosing Non-Personally Identifiable Information: We may share the Non-Personally Identifiable information with Partners, Affiliates and Advertisers. These companies may use the non-personally identifiable information like the website you visited before and after your visit to our site and the like, to market their products and services that may interest you. We may also share the information with third party service providers to administer our site and to continuously improve its quality.


4. The users of the Daily Product website can update and correct information through the My Account area of the site. We advise you to make the edits as soon as the information changes. The credit card information is stored on a secure page. You may delete the information at any time through the 'My Account' section of your profile.


5. You can choose not to provide any information. However, the information would be needed in order to engage in certain activity on the website.


6. At Daily Product website, security is supreme for us. The personally identifiable information of the users is secured through an encrypted password. The information resides on a secure server which is accessed by only select contractors and personnel.


7. The devices used by our website for recording data include the cookies and other tracking devices like the pixel tags and the web beacons.


8. The privacy policies discussed above only addresses the use and disclosure of information we collect at Daily Product website. It does not include the privacy policies of the sites linked to this website.


9. We reserve the right to modify the privacy policy at any point of time. In case we decide to make changes to the same, we will post the changes on the homepage, privacy statement and places that are deemed appropriate for the same.


10. General Privacy Issues:


a) The site is not meant for minors below 18 years of age. We don't sell products for purchase by children. However, we do sell children's product for purchase by adults.

b) There are places on site where you can publicly post review, comments, information about yourself etc. This information may be used by other companies or consumers. We do not have control over these postings. However, the users are required to post their names along with their reviews.



Layaway plan


Is only possible for a full priced item and excludes any discount, coupon or other sales events.


CUSTOM JEWELLERY IS FINAL SALE. 

Our guarantee is that the piece will match the final design you approved through detailed photos, including the dimensions, type of stone(s) and metals (gold or silver).


Refunds will be given less shipping costs.


SHIPPING


We offer free shipping for all our orders and we ship worldwide. Our shipping courier is DHL Express. Before placing an order, please check your full address and leave a phone number as this is needed for delivery. Also please note that signature is needed upon delivery. We will provide tracking numbers as soon as the package is ready to ship. If the package is already shipped out and you need to change your address, you will be required to pay $20 to change the address. This is because DHL considers this as a new shipment and we will be charged for those changes. All our packages are insured and will arrive safely.


For a list of estimated delivery timelines, please see below:


 10 to 15 business days*


*some countries might take longer, please contact us if you are located far out countries like New Zealand or Tasmania for the correct delivery date.


Please do not forget that production time is 7-8 weeks for all made to order pieces, which means that is the time we need to produce your piece before shipping it out to your address. The production time does not apply on the ready to ship items, you can see here: shorturl.at/FH234



*The delivery time is provided for REFERENCE ONLY and it is based on our own experience sending goods all over the world. Packages can sometimes take longer to be delivered, especially during the busy holiday seasons for example. They also can be custom opened, which will add extra time for delivery.


Again, please do not forget about our production time, which is 6-8 weeks for all made to order pieces. 


Customs fees


Buyers are responsible for all customs fees, taxes, or receiving fees incurred. 


Warranty and Care

Limited Lifetime Warranty

We stand by our work. We are proud to provide a lifetime warranty on each and every one of our pieces, so you can rest assured that your jewelry will be lovingly cared for whenever the need for service arises. 

For as long as you own your jewelry, we will provide repairs as needed. Our highly skilled repair specialist will evaluate your piece and communicate with you about recommended repairs. In addition, you may send us your jewelry at any time for a complimentary thorough cleaning and inspection, just to ensure it's in top shape and sparkling beautifully!
There are a few limitations to our warranty:
  • The replacement of lost center stones  is not included in our warranty. We recommend you obtain insurance for your piece for the unlikely event of a focal stone falling out or becoming damaged.
  • Many of our pieces feature one of a kind stones. If these stones become damaged, we will do our best to replace it with a comparable stone, but color and type may vary due to availability. 
  • Clients are responsible for shipping costs from and to our studio for cleanings, inspections, and repair work. International clients, please check with your customs office about whether or not import fees or customs will be charged on repaired pieces. These costs are your responsibility. 
  • All repair work (with the exception of replacement focal stones valued over $500) is free within the first three years of ownership. After three years of ownership, a small labor or materials fee may apply for your repair service. It is normal for minor wear and tear to occur when fine jewelry is worn daily. If your piece's repair needs fall beyond normal wear and tear, we will let you know about the labor or materials fee associated with your service after it is evaluated by our repair specialist.
  • The warranty is void if you take your piece to another jeweler for resizing or repair work. Please send it to us, as we know the designs and are highly trained to work with such delicate pieces!


     

    Jewelry Care

    To keep your jewelry in great condition, we recommend:

    • Removing all jewelry before being exposed to chemicals of any kind (including cleaning chemicals, lotions, soaps and makeup), before swimming, showering, or exercising, before doing outdoor work or gardening, and before heavy lifting.
    • Clean your jewelry regularly using warm water, gentle soap, and a soft toothbrush.



     

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