Is only possible for a full priced item and excludes any discount, coupon or other sales events.
CUSTOM JEWELLERY IS FINAL SALE.
Our guarantee is that the piece will match the final design you approved through detailed photos, including the dimensions, type of stone(s) and metals (gold or silver).
Refunds will be given less shipping costs.
We offer free shipping for all our orders and we ship worldwide. Our shipping courier is DHL Express. Before placing an order, please check your full address and leave a phone number as this is needed for delivery. Also please note that signature is needed upon delivery. We will provide tracking numbers as soon as the package is ready to ship. If the package is already shipped out and you need to change your address, you will be required to pay $20 to change the address. This is because DHL considers this as a new shipment and we will be charged for those changes. All our packages are insured and will arrive safely.
For a list of estimated delivery timelines, please see below:
10 to 15 business days*
*some countries might take longer
Please do not forget that production time is 7-8 weeks for all made to order pieces, which means that is the time we need to produce your piece before shipping it out to your address. The production time does not apply on the ready to ship items, you can see here: shorturl.at/FH234
*The delivery time is provided for REFERENCE ONLY and it is based on our own experience sending goods all over the world. Packages can sometimes take longer to be delivered, especially during the busy holiday seasons for example. They also can be custom opened, which will add extra time for delivery.
Again, please do not forget about our production time, which is 6-8 weeks for all made to order pieces.
Buyers are responsible for all customs fees, taxes, or receiving fees incurred. Buyers are responsible for knowing and abiding by any import restrictions to their country from India